Support
How can we help?
Quick answers
The AI isn't responding.
The assistant needs an internet connection — check your connection and try again. Browsing itself keeps working offline-tolerantly; only the AI features need our server.
How much does it cost?
The browser is free, and the assistant includes 300 free messages. Buddy Plus ($4.99/month through Apple) raises the allowance.
How do I manage or cancel Buddy Plus?
Subscriptions are billed by Apple: iOS Settings → your Apple ID → Subscriptions → Buddy.
An AI answer was wrong or harmful.
Every AI response has a Report action — use it and we'll review. You can add your own words to the report.
How do I delete my data?
Settings → Privacy → Delete My Data immediately removes everything our server knows about your (anonymous) usage. Your device ID is shown on the same screen.
What does the AI see, and can I control it?
Nothing is sent to the AI until you accept the one-time consent sheet, and you can revoke that consent any time in Settings. Private Browsing keeps private pages hidden from the AI unless you separately allow page access.
The full story of what leaves your device (and what never does) is in our privacy policy.
Can I send feedback from inside the app?
Yes — Settings → Send Feedback. Tell us what happened in your own words. For error reports you can optionally attach a sanitized diagnostic summary — it never includes page content or your AI conversations.
The fastest way to reach us
Leave us a note right here — it goes straight to the team.
Prefer email? Write to support@whim.run.